PRIVACY POLICY

We are committed to protecting your privacy and the personal information that we hold. The purpose of this statement is to be clear and transparent about how Get Curious (Men’s Health) CiC uses your personal information, whether you are using our service, interested in volunteering, donating or just browsing our website.

Worried someone will see that you've been on our site?

These are the steps you can take to remove signs that you've been on your site from your computer.

Select 'Private browsing'

Most browsers have a 'private' or 'incognito' browsing option. This means when you're on our site, you won’t leave any traces of your activity on your computer (no history, web cache or anything else) and so it’s a useful first step to take.

Chrome: Click on the 'Menu' button (it has three horizontal lines) – 'New Incognito Window'

Safari: Click on the 'File' button – 'New Private Window'

Internet Explorer: Click on 'Safety' – 'Tools' – 'In Private Browsing'

Firefox: Click on the 'Menu' button (it has three horizontal lines) – 'New Private Window'

Delete your browser 'History'

When you're not in 'private' mode, your browser will automatically keep a record (or 'History') of all the pages go on. You can remove Get Curious (Men’s Health) CiC pages from your history.

First, open your 'History':

Chrome: Click on the 'History' option on the menu bar.

Safari: Click on the 'History' option on the menu bar.

Internet Explorer: Press the Ctrl key and H at the same time.

Firefox: Press the Ctrl key and H at the same time.

Secondly, select all entries that say "www.get-curious.org" and press delete or backspace on the keyboard. (Or select 'All in last hour' on Safari.)

Lastly, if you found us on Google or another search engine, delete your search results from your History too.

Deleting Cookies

A cookie is a small file on your computer that records the sites you visit, cookies are mainly used by advertisers to track your interests and show you targeted content. You can delete all your cookies by doing the following:

 

Chrome: Click on 'Chrome' – 'Clear Browsing Data'

Safari: Clearing 'History' will clear cookies.

Internet Explorer: Click on: 'Tools' menu – Internet Options. On the General page, under Temporary Internet Files, click on Delete Cookies and then OK.

Click on Delete Files, put a tick in the box labelled Delete all offline content and click OK.

Now look at the top of the window and click on the Content tab, select AutoComplete and finally, Clear Forms.

Firefox: Click on Tools – Options – Privacy – select the Clear button (next to Cache and Saved Form Information)

Who are Get Curious (Men’s Health) CiC?

The aims of Get Curious (Men’s Health) CIC are to:

  • Make men happy at home, work and in health.

  • Generate a mental and physical fitness movement encouraging men to be curious, open and honest on how they truly feel.
     

We will do this by providing the space, knowledge and tools for change:

  • Talking groups (peer support) to help improve the ability of men to talk openly, share feelings and support each other though difficult situations by offering advice, guidance, support and information.

  • Access to mentoring, coaching and subject matter experts in person and in content to improve mental and physical fitness.

  • Campaigning for men to use curiosity to better understand their own wellbeing.

  • Campaigning for organisations to use curiosity to understand male behaviour.

  • Work with organisations to provide support to men engaged with their services.

  • Developing strong social bonds and social networks between men using curiosity to trigger change.

Get Curious (Men’s Health) CiC is made up of 1 branch in the UK, company number 12624825

Within this Privacy Statement ‘we’ and ‘us’ means Get Curious (Men’s Health) CiC company number 12624825.

Which laws apply to us?

Your ‘personal information’ is information that can be used to identify you. This can include your name, email address, postal address, telephone number, date of birth and credit/debit card details, as well as ‘sensitive personal information’ such as details about your ethnic origin, political opinions, religious beliefs, physical or mental health and details of criminal offences. Get Curious (Men’s Health) CiC collects, stores and handles personal information for a variety of purposes, including to manage our volunteers, to process donations made to us, to engage with our supporters and to provide our services to the public.

The following laws apply to Get Curious (Men’s Health) CiC, as an organisation that collects, stores and handles personal information:

  • the Data Protection Act 1998

  • the General Data Protection Regulation (EU) 2016/679

  • the Privacy and Electronic Communications (EC Directive) Regulations 2003

We will handle your information in accordance with these laws.

Changes to this Privacy Statement

As the service we provide changes, we may need to alter this Privacy Statement. If you have any queries about this statement please contact the Legal & Governance team at Get Curious (Men’s Health) CiC, email ollie@get-curious.org

How we use personal information

Select one of the options below to read more about how Get Curious (Men’s Health) CiC uses your personal information.

How we use personal information

If you use Get Curious (Men’s Health) CiC’ service

Get Curious (Men’s Health) CiC supports people. Our service is available by telephone, email, text message, letter and face to face.

In general, we try to keep as little information about you as possible. Volunteers may take notes when they talk to you to assist in the conversation. These notes are shredded at the end of the call. We don’t record your phone calls or online meetings, but volunteers and staff may from time to time listen in to online meetings for training, support, or research purposes.

We record some statistical information on each contact we receive, to report on and improve our service. This includes non-identifiable information, such as gender and how distressed the individual was at the time of contact. This information is never used to report on specific people. Where we provide emotional support in locations outside of the branch, our volunteers will take steps to ensure that any notes taken for statistical purposes are kept secure and securely disposed of once the data has been entered to our central contact record.

Additional support

If we are concerned about you and want to offer you extra support, we may agree to call you back or for you to call us at an agreed time. In these cases, we will record information you’ve given us so that we know it’s you when you call again. We may need to share this information within Get Curious (Men’s Health) CiC, because we work as a team to provide you with the best possible support and we want to ensure that whoever you speak to is up to date with your situation. This can be helpful if you find it difficult to go over previous conversations or if you are going through a particularity difficult time.

We may contact you to offer our support if you are referred to us by another organisation or individual. Once we have contacted you we will destroy your contact details, unless you agree to further contact – in which case we will, with your consent, keep your contact details. Our additional support is not meant to be long term, it is a temporary form of extra support and is only put in place with your input and agreement.

Get Curious (Men’s Health) CiC will never pass any of your information on to any other organisation, except in the following situations:

  • We receive a call about acts of terrorism or bomb warnings

  • We receive a court order requiring us to share information

  • We are working in partnership with another organisation and you have given consent for your information to be shared

  • You directly ask us to pass on information about you to someone else

  • We are concerned that you are not able to make a decision for yourself (please read more about our policy on safeguarding)

  • You threaten the safety of our volunteers

  • You misuse or compromise the delivery of our service, for example by making it difficult for other people to get through

Limiting or withdrawing access to our services

From time to time we have to take decisions to limit an individual’s access to our services. For example:

  • If you contact us a lot in a short period of time we may need to manage your access to our service to ensure that others are able to get through to us.

  • If we believe you are abusing our service or are abusive towards volunteers, we may use our system to block your calls or messages from getting through.
     

If we take the decision to limit your access to our systems, we will make every effort to inform you as to the reason why we have restricted your access. We may ask you to give us a contact number so that a member of our team can call you to talk about your support needs.

If you wish to discuss your use of the service or appeal a decision, please contact us by email ollie@get-curious.org

If you are abusive or threaten our volunteers, we may report you to the police and, where available, circulate your details to ensure the safety of our volunteers.

If you donate to Get Curious (Men’s Health) CiC

When you donate money to Get Curious (Men’s Health) CiC we need to collect and use certain information about you in order to process your donation. This could include your name, email address, postal address, telephone or mobile number, bank details, taxpayer status (to understand if we can claim Gift Aid), date of birth and history of previous donations. We may also use the personal information you have provided, and information about you gathered from publically available sources (for example, details of your affiliation with other charities or companies), for research purposes. There is more information on this below.

When you make a donation via Get Curious (Men’s Health) CiC Central website, your data is stored on a secure server and processed by our payment service providers. They provide secure payment gateways – it uses internationally recognised encryption standards and security methods to keep your data safe.

If you have donated to Get Curious (Men’s Health) CiC via an online fundraising platform, they will pass your information onto us to allow us to record and process your donation. We will contact you to confirm that we have received your donation and to see whether you would like to keep in touch in the future. Make sure you read the fundraising platform’s own privacy policy, as that will tell you how they use your information for their own purposes.

We use an external supplier, to provide and administer the text-to-donate service.

Get Curious (Men’s Health) CiC keeps the public updated on our vital work and campaigns. We also need to understand how we can best attract and communicate with new and existing supporters, to target our resources effectively. These are examples of Get Curious (Men’s Health) CiC’ ‘legitimate interests’ and are our lawful basis for using the personal information that you provide to us to:

  • contact you by post to update you on our vital work and campaigns (from time to time these updates may include requests for financial support; you can let us know that you no don’t want to hear from us anymore at any time – see the ‘Keeping in Touch’ section of this Privacy Statement);

  • invite you to participate in surveys or research (on a voluntary basis);

  • carry out research into how we can better engage with and attract new supporters;

  • carry out research into how we can better communicate with new and existing supporters;

  • keep a record of your relationship with us; and

  • keep in touch in relation to any legacy pledges you have made to Get Curious (Men’s Health) CiC.

Profiling

Occasionally, Get Curious (Men’s Health) CiC works with external companies who analyse our donor information to determine geographical and demographic trends. This helps us to send the most effective communications to potential and existing supporters. We only work with suppliers who we trust to keep the personal details of our donors safe. We require our partners to comply with data protection laws and to put appropriate safeguards in place.

If our research identifies that you may be willing and able to support us, we may gather additional information about you, such as professional history, affiliation with other charities and companies, trusteeships or club and livery membership, using publicly available sources. These sources could include Companies House, company websites, Who’s Who, Debretts, LinkedIn, Charity Commission website and recent press coverage. We will use this information to determine which areas of Get Curious (Men’s Health) CiC work might be of greatest interest to you, in order to contact you with the most relevant information to see whether you are willing to support us.

We may use information from the same publicly available sources to identify who is responsible for a company’s or trust’s CSR, charitable giving and grant making policies and to identify an appropriate means of contact to enquire whether the organisation may consider supporting Get Curious (Men’s Health) CiC.

We may also aggregate and anonymise personal data that we collect, for research purposes. This anonymous data can no longer be linked to any particular person and may be used for a variety of purposes, such as identifying trends and patterns within our existing supporter base.

 

Making a complaint

Get Curious (Men’s Health) CiC aims to provide support to the highest possible standard at all times. To help achieve this, we encourage anyone who is not completely happy with the service they have received to let us know immediately, by contacting the branch involved or Get Curious (Men’s Health) CiC Central by email ollie@get-curious.org

All complaints will be investigated fully. It is important that you give as much information as possible to enable us to investigate your complaint. Your information will not be passed on to anyone outside of Get Curious (Men’s Health) CiC but in most cases we will need to involve the Director of the branch. With your prior consent, the Director will contact you directly to try to resolve your complaint.

It is our aim to resolve a complaint within 14 days of receiving it. In some cases, this isn’t possible, but we will do our best to resolve it as soon as we can.

If you have any questions or wish to add information concerning your complaint, please contact a member of our Get Curious (Men’s Health) CiC team by email ollie@get-curious.org

Sharing your story

Some of our service users and supporters choose to tell us about their experiences to help further our work. This may include sharing sensitive personal information relating to their health and emotional wellbeing.

If we have the explicit consent of the individual, we may use this information in materials promoting our campaigning and fundraising work, or in documents such as our annual report.

Storing your information

Where we store your information

Get Curious (Men’s Health) CiC operates across the UK, the Republic of Ireland, the Channel Islands and the Isle of Man and stores our data within the European Economic Area (EEA).

We do use ‘cloud-based’ applications provided by external suppliers to collect, store and handle some types of personal information. These suppliers (e.g. Microsoft, Zoom) may be based outside of the EEA. Where this is the case, we ask suppliers to provide evidence that they have the appropriate measures in place to ensure that your personal information is kept safe.

Security safeguards

Get Curious (Men’s Health) CiC uses various technical and organisational measures to keep your data safe. Electronic data and databases are stored on secure computer systems and we control who has access to information, using both physical and electronic means. Our staff and volunteers receive data protection training and are provided with guidance that they are required to follow when handling personal information.

Although we do our best to keep your information safe, the transmission of information over the internet is never completely secure, so please bear this in mind when you share information with us via our website.

How long we keep your personal information for

We only keep your personal information for as long as required, depending on what it was collected for, and in accordance with legal requirements and tax and accounting rules.

If you have told us that you don’t want to be contacted by Get Curious (Men’s Health) CiC, we will keep your details on a ‘suppression’ list to help ensure that we do not continue to contact you.

Keeping in touch

As a Community Interest Company that relies on some donations, it is important that Get Curious (Men’s Health) CiC keeps the public updated on our vital work and campaigns and that we let our potential and existing supporters know how they can continue to support us. These are examples of Get Curious (Men’s Health) CiC’ ‘legitimate interests’ and are our lawful basis for using the personal information that you provide to us to send you our updates by email. If you volunteer, fundraise or donate to us and you have given us your postal address, we will keep you up to date with Get Curious (Men’s Health) CiC’ activities and work by post. We will also ask you whether you would like to stay in touch by telephone or email. You can also sign up to receive news about Get Curious (Men’s Health) CiC by email through our website or our Facebook Page.

You can update your contact preferences or let us know that you don’t want to hear from us any more at any time by emailing ollie@get-curious.org. If you tell us that you don’t want to receive our updates anymore, we will keep your details on a ‘suppression’ list to help ensure that we do not continue to send these to you. We may still need to contact you for administrative purposes, for example to process a donation you have made, or to give you information about an event you have registered for.

If you subscribe to Get Curious (Men’s Health) CiC' emails

If you sign up to receive news and updates from Get Curious (Men’s Health) CiC by email, your name and contact details will be stored with our third-party email service provider, MailChimp. You can read their privacy statement online.

How to unsubscribe from receiving Get Curious (Men’s Health) CiC emails

If you want to stop receiving emails from us, you can unsubscribe directly through the Unsubscribe link provided within every Get Curious (Men’s Health) CiC email - it is usually located at the bottom of the email. By clicking this link, you will be automatically unsubscribed from all future emails. Please allow up to 10 working days for our records to update and for the unsubscribe to take effect.

How to notify us of a change in details

If your personal details change, please help us to keep your information up to date by clicking on the “Update my details” link provided within every Get Curious (Men’s Health) CiC email. It is usually located at the bottom of the email.

Do we use email tracking?

Our third-party web-based email service provider, MailChimp does not use cookies to track our subscribers. We do, however, use email tracking technology to help provide you with the best experience we can. This technology places an invisible single pixel gif image (also called a web beacon) in emails to detect when they have been opened and when links within emails have been clicked. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type and other similar details. We use this data to create reports about who has or hasn’t opened emails or clicked links and this information helps us to improve our email content, so you receive more useful and relevant information from us.

You can find more information about email tracking here.

Keeping your information up to date

If your personal details have changed, let us know by email ollie@get-curious.org

Your rights

The data protection laws give you certain rights over your personal information and how we use it. These include:

  • the right of access to a copy of the information that we hold about you;

  • the right to ask us to correct inaccurate information that we hold about you;

  • the right, in certain circumstances, to object to specific uses of your data; and

  • the right, in certain circumstances, to request the information that we hold about you to be deleted.

If you wish to exercise any of these rights, please:

  • Put your request in writing and email it to ollie@get-curious.org

  • Provide proof of identity including your name and postal address. If you requesting information relating to your use of the Get Curious (Men’s Health) CiC online meetings, we will ask you for information about your contacts with Get Curious (Men’s Health) CiC and to provide a copy of the Zoom account you use to attend meetings to Get Curious (Men’s Health) CiC.
     

Help us to respond to you as quickly as possible by being specific about which information you would like to receive a copy of or that you would like is to amend/delete. Please note:

  • We will only send a response to a subject access request to you by registered mail at a postal address.

  • If we are unable to verify your identity, for example if you contact the service anonymously or use a different name to do so, it may not be possible to provide you with the information requested.

  • Get Curious (Men’s Health) CiC is not a ‘public authority’ as defined under the Freedom of Information Act and we will therefore not respond to requests for information made under this Act.